Why You Can’t See Your Website But Others Can


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A company I contract my services out to had some problems recently with not being able to access one of their websites, while everyone else outside of their company network could.

It was a headache with trying to process orders and manage customers when there was no way to view the actual orders, much less the payment information.

If you’ve ever experienced this same problem, you’ve probably pulled out your hair, fighting with the customer support personnel of your website hosting company, probably getting nowhere (because truth be told, most of them don’t really know what they are doing beyond what they were trained to do).

A Solution To Your Website Viewing Issue

If you’re having this problem and white-listing your public IP address doesn’t help, then the problem has nothing to do with the server settings your website is hosted on.

The problem most likely lies with the name servers owned by your internet service provider.  When an internet service provider’s nameservers aren’t resolving IP addresses to their respective host names, this prevents you from seeing your website.

To fix this issue, simply following the steps outlined below:

  1. Click your “Start” menu (Windows Orb on the taskbar of Windows 7 & Vista).
  2. Select Control Panel.
  3. Double-Click Network & Sharing Center or Network Connections Icon.
  4. Click to Open “Local Area Connection”
  5. Click “Properties”
  6. Choose Internet Protocol Version 4 (IPv4), then click “Properties”
  7. Click the radio button that  says “Use the following DNS server addresses” and type in one of the below listed IP addresses in the “Preferred DNS Server” and “Alternate DNS Server” fields.
  8. Click the OK button, the close all of the open windows.
  9. Click on your “Start Menu” again.
  10. Click “Run” on Windows Vista or earlier, or type the following into the search field in Windows 7.
  11. Type cmd & hit the enter key.
  12. Type ipconfig /flushdns
  13. When it says that your DNS has been successfully flushed, close the window.
  14. You should be able to access your website via your preferred internet browser.

If you’re not using Windows, you can find a list of steps to following here:


List of Available DNS IP Addresses

You can use any of these available IP addresses you want.  It doesn’t matter who your internet service provider is.  I’d recommend OpenDNS over any of the others.











DynDNS Internet Guide


Have you ever had any issues like this?  How did you solve the problem?

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    Thanks, it worked!!!! Phew.

  • Reply » Mark Morphew June 20, 2013

    Cheers Steven,

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  • Reply » Austin July 3, 2013

    Thank you soooooooo much. I have been working on this issue for 12 hours with no success. I called Godaddy (where the content is hosted) 4 times, I called Network Solutions (where the domain is hosted) 3 times, and called Cox Cable (who is my ISP provider) 3 times, begging for help. They all tried really hard… some however had no clue. But, the ones who did tried for up to an hour and a half to help me. No one could help me. But, when I followed your instructions…. it WORKED! I can see the site now. Thank you so very much.

  • Reply » Abhi July 6, 2013

    Thanks a lot Sir,

    I have tried Ur DNS Changing

    Its Worked

  • Reply » Ali July 22, 2013

    Thank you so much.

    I have been searching for a solution after being blocked out of my site.

    Changed DNS and it works perfectly.

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  • Reply » Himanshu December 19, 2013

    hi, I followed all the steps but to no avail. I am still unable to open mail.yahoo.com and certain other sites from any of the browsers in my laptop. one interesting thing if i change my ip using hidemyip then the same sites are accessible without changing any other settings. but why is it not opening using my default ip? I had installed awifi router few days ago is it creating the problems. would be very grateful if u could suggest something
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    This post should be bronzed and hung on the wall of every tech support dept at every web hosting provider in existence. After a day of calls to my old provider, my new provider (long story), and the company where I keep my domain names, I was left with no solution. Then I found this page, followed your well written procedures, and I am now looking at my website – which I have not seen for nearly a week! Thank you, thank you, thank you!!!

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  • Reply » Carlos Claro March 10, 2014

    Nope. I still can’t access my site (at GoDaddy) at home. At work I can, but at home no. ;_;

  • Reply » George Malamidis March 22, 2014

    I was having the same problem and i really was close to pull my hair off until i saw this post! One thing i have to say: THANK YOU SO MUCH!!!!
    Of course there is another issue here! What if other visitors have the same ISP as mine! Will they have the same problem? If yes then they will not be able to reach my website, blaiming me !!! What do you propose? Should i contact my ISP about this issue! THANKS AGAIN!!!!!!!!!!!!!!!!!!!!!!!

  • Reply » Melissa Langley March 29, 2014

    Thank you so much for sharing this! I helped me fix my issues and I appreciate you sharing your wisdom!!

  • Reply » Kathy May 22, 2014

    YOU ARE AWESOME!!! This worked perfectly and only took a minute. I can now see my website from my preferred PC.

  • Reply » paul May 23, 2014

    best tutorial i have ever read. thanks man, saved me a lot of hassle

  • Reply » Christine July 15, 2014

    Thank you! Normally just flushing the DNS works for me, but I used your instructions and it worked perfectly. Kudos.

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